Legal

Cookie Policy

Last updated: December 29, 2025

This Cookie Policy explains how GrabJet uses cookies and similar tracking technologies on our platform. By using GrabJet, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your preferences, improve your experience, and provide analytics data.

Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until you delete them).

2. Why We Use Cookies

We use cookies to:

Enhance User Experience

Remember your preferences, login status, and search history

Improve Performance

Analyze how users interact with our platform to optimize functionality

Provide Security

Protect against fraud and maintain platform security

Deliver Relevant Content

Show personalized recommendations and targeted offers

3. Types of Cookies We Use

Essential Cookies

Required for the platform to function properly. These cannot be disabled.

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance

Analytics Cookies

Help us understand how visitors use our platform.

  • Page views and navigation patterns
  • Time spent on pages
  • Search queries and booking behavior
  • Device and browser information

Functional Cookies

Remember your preferences and choices.

  • Language preferences
  • Currency selection
  • Recent searches
  • Favorite routes

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

  • Personalized recommendations
  • Retargeting campaigns
  • Social media integration
  • Email campaign tracking

5. Third-Party Cookies

We use services from trusted third parties that may set their own cookies:

Google Analytics

Provides website analytics and user behavior insights. Privacy Policy

Stripe / Payment Processors

Securely processes payments and prevents fraud. Privacy Policy

Facebook Pixel

Tracks conversions and enables retargeting campaigns. Privacy Policy

Intercom / Customer Support

Powers our live chat and customer support features.

6. How to Manage Cookies

You can control and manage cookies in several ways:

Browser Settings

Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies
  • Clear cookies when closing the browser

Chrome

Settings → Privacy and Security → Cookies and other site data

Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Manage and delete cookies

Opt-Out Tools

7. Impact of Disabling Cookies

If you disable cookies, some features of GrabJet may not function properly:

  • You may need to log in repeatedly
  • Your preferences won't be saved
  • Some booking features may be unavailable
  • You may see less relevant content and offers
  • We won't be able to improve our platform based on your usage

Note: Essential cookies cannot be disabled as they are necessary for the platform to function.

8. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about our use of cookies, please contact us:

Email: privacy@grabjet.com

General Inquiries: Contact Page